You are purchasing a cut to order custom product and no refunds, exchanges, or returns are allowed. Any return exceptions require the express consent of Vetrotech and must be approved in advance.
Warranties This warranty applies to Keralite® products of all fire ratings. When fire-resistant glass is used, it is assumed that the buyer will incorporate Keralite glass into glazing systems approved by a valid and independent institution, e.g. UL/Underwriters Laboratories. Copies of authorized listing and specifications are available from UL.com. Keralite handling and installation are available here.
Vetrotech Saint-Gobain makes no express or implied representation or warranty as to the fitness, merchantability, or any matter with respect to the Keralite products whether used alone or in combination with any other material or equipment. All warranties, including merchantability, are excluded. Keralite products are engineered specialty fire protective glazing materials. Certain optical and visual faults are inherent to the production process. These characteristics may be evaluated according to the manufacturers quality standards, but do not affect the performance of the glass in case of fire, and shall not be considered cause for rejection.
Limited 5 Year Warranty of all Keralite Laminated products: Vetrotech Saint-Gobain warrants only that its Keralite Laminated products will be free of manufacturing defects resulting in substantial obstruction of vision from dust or other foreign substances due to defective materials or workmanship for a period of five (5) years from the date of shipping. The remedy for product proved to be defective under the terms of this warranty is limited to the replacement of product.
Limited 3 Year Warranty Keralite Filmed products: Vetrotech Saint-Gobain warrants only that its Keralite Filmed fire rated glazing surface-applied film will maintain peel adhesion without peeling, cracking, crazing, delaminating or discoloring for a period of three (3) years from the date of shipping. Iridescence of the surface-applied film can occur and become noticeable by certain types of lights and viewing angles. Incident light waves from fluorescent light sources and dark backgrounds can amplify the effect. Iridescence is inherent to the product, but does not affect the performance of the glass in case of fire, and shall not be considered cause for rejection. The remedy for product proved to be defective under the terms of this warranty is limited to the replacement of the surface-applied film.
This warranty shall not apply if the failure is caused by acts of God, intervening cause, mishandling, misuse, abuse, improper installation, installation by unqualified glaziers or by any other cause whatsoever not within our exclusive control, and shall not apply unless the failure occurs within the warranted period. The obligation of this warranty is to replace the defective film or glass, F.O.B. manufacturer's warehouse, but in no event shall Vetrotech Saint-Gobain be responsible to cover any cost of removal, installation or reinstallation, loss of use, incidentals or any consequential cost associated with defective product. Any glass replaced under this warranty is limited to the original warranty period and shall not be extended beyond the original warranty period.
Transportation and Storage Conditions: Transport and storage of Keralite products must be in a vertical and dry state. Extreme climatic and weather conditions must be avoided.
Handling and Installation Requirements: The product warranty is subject to Keralite glass having been handled and installed in accordance with published instructions. It is essential that glazing contractors or other handlers or installers be familiar with such instructions. All subsequent product processing, additions or alterations not authorized and monitored by Vetrotech Saint-Gobain are specifically prohibited. If the products are used in fire-rated applications not covered by Vetrotech Saint-Gobain product specifications, all warranty is null and void.
All notes and instructions on labels must be respected. If adhesives or sealing materials are applied during installation, material compatibility must be verified and confirmed with Vetrotech Saint-Gobain beforehand or all warranty is null and void.